Wi-Fi Network Connection

First Time Wi-Fi Setup

Sign in to the system using the Master Badge included with your new system. The PIN will be written on the envelope containing the Master Badge.
Tap on the word Administration in the top right.
Tap the System Settings icon.
Select Network & Internet from the settings list.
Select Wi-Fi from the network options.
Make sure Wi-Fi is toggled On, then select your network from the list and enter your password when prompted.

The status will change to Connected when successful. “Saved” or “Authentication Problem” are errors.
Tap the Back  button until you reach the HandyTrac Date and Time home screen.
Tap the HandyTrac Logo in the middle of the screen one time to test communication.

Editing a Wi-Fi Network

Sign in to the system using a Master Badge
Tap on the word Administration in the top right.
Tap the System Settings icon.
Select Network & Internet from the settings list.
Select Wi-Fi from the network options.
Tap on the name of the Wi-Fi network from the list
You can Forget the network if you wish to remove the network and all settings, including the password.
You can edit the Wi-Fi network by tapping the Pencil  icon in the top right. Editing allows you to re-enter the password and change advanced settings.

Advanced Wi-Fi Settings

To access the advanced Wi-Fi network settings, select the currently connected network name from the list, then tap the Pencil  icon in the top right.

If you do not need to change the password, tap the Down  icon at the bottom left to hide the on-screen keyboard.

Network Metering
Proxy Settings
IP Settings
DHCP - Automatic network configuration
Static - Manual configuration
IP Address
Gateway
Network Prefix Length
DNS 1
DNS 2

Ethernet (Wired) Network Connection

First Time Ethernet Setup

Sign in to the system using the Master Badge included with your new system. The PIN will be written on the envelope containing the Master Badge.
Tap on the word Administration in the top right.
Tap the System Settings icon.
Select Network & Internet from the settings list.
Make sure the ethernet is toggled On.
Connect an ethernet cable to the bottom of your system and connect the other end to your network connection. The cable connectors should click in to place.
The HandyTrac system should automatically connect and configure a network connection.
Tap the HandyTrac Logo in the middle of the screen one time to test communication.

Advanced Ethernet Settings

Sign in to the system using the Master Badge included with your new system. The PIN will be written on the envelope containing the Master Badge.
Tap on the word Administration in the top right.
Tap the System Settings icon.
Select Network & Internet from the settings list.
Make sure the ethernet is toggled On.
Tap on Ethernet configuration.

Connection Type
DHCP - Automatic network configuration
Static - Manual configuration
IP Address
Netmask
Gateway
Preferred DNS Address
Alternate DNS Address

Troubleshooting Connections

Wi-Fi Connection Issues

• "Saved" Status - If "Saved" is listed as the status under a network name, the system has a password stored, but has stopped trying to connect to the network. This can happen for the following reasons:
• Bad password - Re-enter the password
• Network block - Network security is preventing the system from connecting. Contact your IT/helpdesk for approval.
• Ethernet is connected - A live ethernet connection will take priority. If you wish to use Wi-Fi, physically disconnect the ethernet cable.
• "Authentication Failed" Status - The most common cause of a system being unable to connect to a Wi-Fi network is from an incorrect password.
• Double check that the entered password is correct. Passwords are case-sensitive and may contain numbers and letters that look similar to each other.
• Weak Signal - If the system is placed far away from your wireless access point or router, it will not receive a reliable connection. This can be made worse by electrical wiring in walls or large high-powered appliances.
• It maybe be necessary to change to a wired connection, use a Wi-Fi repeater, or physically move the system to a different location.
• Required Approval - Many secure corporate networks require explicit device approval before a device is allowed to communicate freely on the network.
• Contact your IT/helpdesk if this is required for devices on your network.
• Guest Portal - HandyTrac systems do not support connection to a guest network that requires on system approval of terms and conditions.
• Contact your IT/helpdesk for manual approval or alternative methods of connecting to the network.

Ethernet Connection Issues

• Inactive port - Ethernet wall ports may not be connected or active. In secure network environments, ports that are not used may be disabled so devices cannot be connected to them without approval.
• Contact your IT/helpdesk for manual approval or alternative methods of connecting to the network.
• Damaged cable - Ethernet cables with hard bends, fraying insulation, or damaged connectors can prevent a network connection. Cables can also become crushed behind heavy furniture such as filing cabinets.
• Replace the damaged cable.
• Network connection but no Internet connection - Equipment such as routers or switches may not be connected to the main network. In this instance, the HandyTrac will connect to the router or switch, but it will not have external network access.
• Make sure the device the HandyTrac is connected to has an internet connection.
• Contact your IT/helpdesk for alternative methods of connecting to the network.

Technical Specifications

• Certified Wi-Fi Dual Band 2.4 GHz / 5 GHz*, 802.11 a/b/g/n/ac
• Standard 10/100/1000 Mbps Ethernet