Requesting a Key

Requesting a Key

Basic Key Request

    Sign in to the HandyTrac system.
    Type the 2 digit activity code for why you are requesting a key. Choosing an appropriate Activity makes your audit trail more accurate.
    Type in the name of the unit using the keypad.*
    Press ENTER to request the key
    The system will automatically pop open the door and tell you where to find the unit key you requested.
    Scan the key out to verify it is the correct tag.
    If you need multiple keys, continue to enter additional units
    Once you are finished requesting keys, close the cabinet door and press OUT to sign out.
*If your unit names contain letters, enter the letter by using the ALPHA key on the keypad, select the letter, then press ENTER to set the letter. Repeat for each letter.

Notes on Pulling Keys

  • If the Apartment/Unit# you are looking for is not in the system, you will receive a notification that the key is already out. Follow the steps on the screen to see more information if needed.
  • If you scan a keytag that is not assigned to a unit, it will be rejected. Do not place the keytag back in the cabinet as it does not belong in the system. The “Search Key Tag Report” on the website can help with unknown key tag identification.